We receive enormous comments for any post remotely related to Betamax and its VOIP services. Some of the post are targetted towards their voip minute billings issues or some with their voip service.
Today, we thought its about time we educate our readers about things you need to be cautious about while using Betamax.
We all know they had or still have issues with their systems. Most of the time, the account gets blocked or credit disappear etc. Lets see how we can possibly protect ourselves to the max if not the fullest.
1) Making Calls Via Betamax product such as Voipcheap, voipraider, lowratevoip, nonoh, 12voip etc:
You need to be extremely cautious while using your own VOIP hardware while making calls via their SIP services.
Users like Ramesh from Bankok emailed us saying " The published rate to make a call to India using voipraider is 3.5 cents. But I've made a call using ATA, and it deducts about 14 cents per minute. Afterwards I've made a phone-to-phone call using voipraider. Same 14 cent again. But an additional 5 cents per call for connection.
Finally I've made a call thro' softphone. Just 3.5 cents only getting deducted.
Now does that mean, if you call via their softphone its only 3.5 cents but if you use any other method like SIP Phone or VOIP Adapter, they will charge you more? Anyone else can confirm this?
2) Phone to Phone Calling Secret you possible didn't know:
Lets take an example you are in India and want to call USA. You are jumping with joy looking at USA as free destination. You buy some credit and thought of making a call. You are obsessed with your landline phone so you make a Phone to Phone call. Had a great chat. Now its time to check the account balance, oops you got furious? They possibly deducted some money from your account. You run to VOIP Guide screaming over betamax that they are cheating you. That was a typical story.
However, you missed the whole point. When you are using Phone to Phone calls always remember that when you receive a callback from their service, it costs them some money. India is not a free country, so if you use phone to phone, the call you receive in India is charged. Hope that makes it clear for some who thought they lost their money.
3) Most Common Registration 32 error:
We suggest you try disabling your firewall or antivirus software which might be blocking certain ports. Besides that, another common pattern is if you have used their service in the past, the registry entries are created in your windows registry. Flush them out and try registering again. The registry hack is not recommended for the weak hearted means newbies :-)This can crash your PC, am serious.
4) Improving Voice Quality: While making calls, shut down all other resource hungry bandwidth eating apps in the background. Pause your downloads. The more bandwidth your voip service has the more clarity you should get. People often forget that your uploads matter than most than your downloads. You wouldn't know this unless you are a gamer :-)
5)Fraud VOIP Resellers: There are apparently some people claiming to be resellers of Betamax. I am not saying all are fraud but beware of them who imitate betamax products or for that matter any other voip service and claim to provide you a free service. I suggest extreme caution while buying from such resellers.
We hope that this quick betamax usage guide should help you in dealing with Betamax services and improve your overall experience.
If anyone has any more tips to share with our readers, please drop them under comments or send over email.
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Tuesday, December 4, 2007
5 things about Betamax VOIP you didn't know
(For full text with comments please click on the title)
Posted by Vinay at 1:16 AM
Labels: business voip, com voipcheap, free voip, SIP phone, VoIP adapter, voip billing, voip minutes, voip quality, voip resellers, voip review, voip services, voip softphone
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25 comments:
the biggest issue i hear about lately is with any of the newer services that support SIP. they freedays/cheapest rates do not apply for SIP calls; only calls made in the primary way advertised. VOIPRaider is the most popular of these newer ones with this issue. Even though it is written in the terms of use policy people seems to think that something wrong is happening. It is nothing wrong; just the companies policy for free usage. They often try to prove that they are right that something is wrong by stated that it works with other betamax products to use freedays via SIP. This is true but each product has its own policy. There are no two alike; you most read everything to understand the policies for the product you choose.
Personally I have never felt cheated by betamax; although I often was sad that the would not allow SIP calls at the very lowest rates. But still I can not find better rates for nearly every destination in the world than I can through betamax. Particularly nonoh has great rates.
Yes you are right, I was using free trial of lowratevoip, I was unable to make free call via 3rd party softphone, however that call went through with their own dialer.
all the betamax released in the last couple months either do not support SIP or they charge for free calls or they charge higher rates for SIP.
It had seemed for a while like they did not want to offer sip on any new services(nonoh, dialnow, etc.) I guess after so many people asked for SIP they decided to bring it back but not at the same rates. I think the SIP customers are harder to make a profit from since they can use the free minutes and than change to a different account. If they are a bussiness that makes lots of calls and do thius through a PBX it could really hurt betamax. But those bussiness are not likely to start using dial through services or softphones in order to call for free.
It is not only betamax. We have seen fewer and fewer VOIP services with discount rates offering SIP over the last couple years. Most of the bargin deals use softphones.
p.s. I have not tested this but have heard that if you are online and logged into the VOIPraider softphone that you can call from a SIP phone/ATA behind the same IP connection for free. But as soon as you log out than you will be charged for SIP calls.
Hi,
I use betamax (voipcheap) for free outgoing calls within their free destinations ( USA and Europe) using a voip adapter by paying 10 Eur ( approx $ 15 ) by paypal for 90 days. unlimited outgoing without any contract for 3 months for $ 5 a month is cheap. Vonage and others will charge about $ 19 - $ 24. Plus you are bound to their service for a year.
note that Voipbuster will allow 120 days of free calls if you charge the account.
But I remember reading that use paypal in some forum as any wrong charge cannot be reversed by betamax as those guys do not respond.
I did not find any errors. Its a good service, very cheap. Looking frard to India being added to their list of free countries.
PS: Terra Sip has Bangalore India (LL) listed as a free destination till end of 2007.
Priyanka
lately we are not able to buy credits in any of the Betamax voip services though credit cards as it always shows some error. Can anyone suggest how to buy credit for 12voip, voipcheap etc through credit card from India.
the thing is though that voipcheap and voipbuster are much more expensive for paid destinations and lack many of the free destinations that the newer services like voipraider, dialnow, nonoh.
can anyone help to tell how to buy credit for betamax services thru credit card from India as they are not accepting payments and always shows error.
Vinay, for the Registration 32 error, there is no need for any registry hack. Just download regcleaner and clean up the registry entries for that Voip softphone. Using this method you can now make any number of ids you want.
hi vinay,
Iam dinesh from germany who is fans of ur blog.Actually iam using the justvoip account for calling.I have 5.67 euro credit balance in my account but when i start making a call i got an error that- other party ended the call,so i could make a call.I have lost 5 euro like this and now it add up and goes to 10.even i found that the office for the betamax in koln city of germany but when i went to there to ask them there is no such company.so please help me to get rid of this problem.
Hi.
I'm using lowratevoip with LinksysPAP2T. It is working fine & am being charged as it is written in the rates page. No extra charge for sip device nor any connection fee. I'm happy with this voip service. Its voice quality & prices are second to none. Its excellent.
But alas, nothing is perfect in this world. Customer support really sucks. You can say that there is no support at all. If you email them usually there is no reply. Even if they reply, it isn't satisfactory. There is no telephone number where you can call them. One of my friends experienced his account with a good amount of credit being blocked. He was helpless as no one replied to his emails.
So there are pros & cons to Betamax service.
I wonder if there is any other alternative to this service?
HQE.
Hi,
I read your blog quite regularly and I appreciate the efforts you make to inform about various aspects of VOIP. As far as BETAMAX is concerned I really appreciate the services they provide; they are the cheapest, the sound quality is second to none & in my more than one year,s usage I did not find any problem in thier billing. They have really made communication with the loved ones very-very easy & affordable. I do not understand why many websites are trying to defame them. I do agree that they do not provide much support but in my experience you hardly require any and you can not expect everything when you are just paying peanuts for making international calls. I do hope though that they introduce the SIP services for thier recently launched services e.g 12voip, justvoip etc.
I wonder if there is any solution to top up betamax accounts b.cos only one credit card or paypal account can be used per voip account,lets say If I have multiple accounts it doesnt accept the same credit card for all accounts.How do you guys over come this problem??
Do they really offer unlimited calls during free days ? Is it same if i use my own sip hardware ?
How's quality.
can anyone help me with the Registration 22 error for voipwise..i even cleaned the registry using regcleaner..but always shows that error..help!!! anyone
I am a lowratevoip.com user. i get this message when I do try to dial "Call failed: 503 for wholesale traffic, check http.//www.voicetrading.com" I am a user of lowratevoip.com and use my phone for business. This problem started yesterday and I am sure it is I tried to register as a reseller with lowratevoip who directed me on their news page to voicetrading and I used my lowratevoip account to register as a reseller. Please resolve this immediately or advise me on how to resolve this problem.
IF YOU ALL WANT TO KNOW ABOUT BETAMAX COMPANY FRAUD THEN PLEASE SEE THIS LINK & AFTER THAT READ MY COMMENTS:::
http://nyworldphone.wordpress.com/2006/06/21/betamax-voip-services-from-doulos/#comment-5145
Hi All Brother Specially from Germany,
first of all, i ve same experience, my 2 accounts were blocked, so we have to solve this issue, my email address is sardar_faisal@yahoo.com, please for those who are living in Germany drops your contact detail in my email address then we will contact you because we need more people to against this fraud me & my others friends are living in Duisburg, Germany. so dont worry about your details we are going to Verbraucher Zentrale for put a case agains Betamax so please help us brothers.
if you want to ask something then please write ..
Faisal
I've used Betamax for 2 years and it's saved me a LOT of money, with no drawbacks. At these prices, you can't expect much customer service. Googlemail's is little better. DON'T give out your card numbers, use moneybookers.com. Pay in euros so 10 euros buys 4 months of free calls. (moneybookers give the best exchange rates as well as being very secure.) Then use up most of your credit before paying in another 10 euros.
I was first with Voipcheap.co.uk and got a free UK number. I switched to justvoip.com (NB. not .co.uk) because they have the lowest Betamax rates - see www.backsla.sh/betamax for a comparison chart updated daily. I haven't topped up my Voipcheap account for 18 months, but my number still works and I still use my credit occasionally.
I would like to complain about nuclear weapons, but after
50 years of doing so the UK government still haven't listened. If you subcontinentals want something to get worked about, consider Musharaff's nukes.
Hi there i just saw a betamax company name on your website. Just wanted to let you know that betamax started freezing the voip account of people. Almost 40 Eur they have eaten from me through several account. Once I create the account and do charge with money, after 2 days it blocks automatically. Can any one help me in this regards, I have already raised this issue and if i am not getting response then I will make a report and will publish in the local news paper of whole sweden
Hello All,
we are students & living in different cities in germany we've problem with betamax for the last 2 years our account were blocked without any reason our account have enough money to call. we have contacted via email, messages, telephones personally visit but no one gives us a positive answer even the office address which is showing on different Voip serivices like (lowratevoip, voipwise, Nonoh, internetcalls, voipstunt, voipbuster etc..) is wrong. so you all becarefull to buy a credit from this Fraud company Betamax. We are putting a case against BEtamax so if someone of you have already infected by this company then please contact to the lawyer, or whatever you can do. We have here a office name Verbraucher Zentrale we went there with our all bills and calls list balnces they gave us a positive responce but they are also waiting for more complaints so please do whatever you can. thanks
bye
Students living in NRW Germany.
http://nyworldphone.wordpress.com/2006/06/21/betamax-voip-services-from-doulos/#comment-5145
has been moved to blog.nyworldphone.com.
search for betamax. don't remember the link.
betamax is charging way more credits when calling than they claim!!!!
they are stealing the credits!!!!
plus credit card fraud!!!!
stay away !!!!
i've using this voip about 2 years...
The quality and rate is very good.. i can said extremely good.
but, the only problem is rate is not fix.. sometimes it'll increase...sometime it more cheap.. the price is not stable... it make me as a reseller in troube...
Unknown Error, account blocked
Complaint Rating:
If you get Error in just Viop,
please call them immediately.
Registrant:
Company: Betamax GmbH Co. KG
Name: Nab Karin
Address: Im Mediapark 8
City: Koln
Country: GERMANY
Postal Code: 50670
Administrative Contact:
Company: Betamax GmbH Co. KG
Name: Nab Karin
Address: Im Mediapark 8
City: Koln
Country: GERMANY
Postal Code: 50670
Phone: +4922155405564
Fax:
Email:
Technical Contact:
Company: Betamax GmbH Co. KG
Name: Nab Karin
Address: Im Mediapark 8
City: Koln
Country: GERMANY
Postal Code: 50670
Phone: +4922155405564
Fax:
Email:
nice just called them. The guy on the phone stated that they just handle the mail for betamax and cannot help in any way. All and every support should go through the website or.....
The german Verbraucherschutz. Cool, I jus made a new account had my bank transfer 10 euro's the account has it registered 10 euro available but I never ever had 1 single call.
I also sent money - 12 euro - but they never credited my account.
Impossible to contact them.
Clearly they're thieves.
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